The relationship between Eco concrete and its customers, is based on mutual trust and cooperation. Due to the nature of our services, which are the management of IT systems and the provision of telephone services, we have indirect access to confidential information of our customers. Although this is necessary for the operation of Eco concrete, and you as a customer are aware of this, with this privacy statement we want to clarify what information we collect, how we use and protect it, to whom we pass this information on and how you can access the information and how you can have it changed or removed.
What personal or company data do we keep?
When we refer to personal data or company data in this privacy statement, we mean the combination of the information you have provided to us about yourself and/or your company. We think of the name, address, e-mail addresses, telephone numbers, but also, for example, information about products and services that you Eco concrete purchased, or info in emails you sent us.
It is not the intention of Eco concrete to use this data for marketing purposes, but we can use it to make you offers or to inform you about news about Eco concrete .
Why do we keep your personal or company data?
Eco concrete collects and processes the personal and business data of its customers for customer and order management (including customer administration, quotation management, follow-up of orders/deliveries, accounting, invoicing, solvency monitoring and the occasional sending of personalized information).
Legal bases for the processing
Personal and company data are processed on the basis of permission, necessity for the execution of an agreement, necessity to comply with a legal obligation and/or necessity for the representation of our legitimate interests in doing business.
Insofar as the processing of personal data takes place on the basis of consent, the customer always has the right to withdraw the given consent.
What technical data does Eco concrete at and why?
In addition to the personal and company data mentioned above, Eco concrete also a so-called ‘technical file’ for each customer. In this file, our employees record all technical information that Eco concrete can be important to be able to offer you as a customer a better and faster service. Some examples of this are the brand/type of the products that the customer uses, or the password associated with an email address. It is obvious that Eco concrete this technical file sufficiently secures that access is only given to the internal (technical) employees of Ecobeton , and that you as a customer can at all times request which information is included in your technical file. If you do not agree that we keep such information available internally, it is sufficient to notify us to have it removed.
From customers who also use the telephony services that Eco concrete offers, it will be Eco concrete kept track of which telephone number(s) the customer has. It also keeps track of the incoming and outgoing calls on this/these telephone number(s): date, time, caller, destination, duration. This information is provided by Eco concrete used solely for billing purposes.
Transferring data to third parties.
As Eco Concrete acts as an intermediary between you as a customer and a supplier, it may be necessary for us to pass on your data to this third party. An example of this is if Eco concrete , in your name, to arrange a new connection with a telecom company. Or if a transport company needs your name and address to deliver a product directly to you.
We may also pass on your data if we are required to do so by certain laws, regulations and/or case law. We can also pass on your details in the event that our organization or part of it is sold and the buyer needs your details to be able to continue providing services to you.
If this is necessary to achieve the intended purposes, the customer’s personal data will be shared with other companies within the European Economic Area that directly or indirectly work with Eco concrete affiliated with or with any partner of Eco concrete such as suppliers and subcontractors.
Eco concrete guarantees that these recipients will take the necessary technical and organizational measures to protect the personal data.
Retention period .
The personal data processed for customer management will be kept for the period necessary to comply with legal requirements (including in the field of accounting). If you, as a customer, wish to cooperate with Eco concrete should discontinue, and you notify us in writing, then Eco concrete irrevocably delete your ‘technical file’ with immediate effect.
Right of access, improvement, erasure, restriction, objection and transferability of personal data and technical file.
As a customer, you have the right to inspect your personal data, company data and technical file at all times. You can have them corrected or have them corrected if they are incorrect or incomplete, have them removed, have their processing limited and object to the processing of this data.
In addition, you have the right to obtain a copy of this data, in a structured, commonly used and machine-readable form, in order to have it forwarded to another company.
In order to exercise the above rights, the customer is asked to send an e-mail to administration@ Ecobeton .be.
The customer has the right to object free of charge to any processing of his personal data for the purpose of direct marketing.
The customer has the right to submit a complaint to the Commission for the Protection of Privacy (Drukpersstraat 35, 1000 Brussels – firstname.lastname@example.org).